Trends Identified
The last straw?
Our climate is changing and so is the way we’re thinking about it. Our concerns about global warming, pollution and sustainability have experienced a cultural shift. Where once it was “too big to do anything about,” now it’s personal. In 2019, it won’t be enough for companies to simply acknowledge environmental concerns; consumers will expect commitment to be proven through action. Organizations will need to redesign their systems and business models to fit the “circular economy,” where consumers are active participants, and sustainability is built into their products and services.
2019
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Data minimalism
"Data’s headline appearances throughout 2018 distorted people’s understanding of the value exchange between data owner (you) and data user (organizations). Expectations around how much people’s personal data is worth became falsely inflated, and the mystery surrounding how it’s used became a cause for concern. Moving forward, organizations must design for transparency, so that consumers can trust that they’re pursuing only the data they need to build new products and services, and that they’re using and storing that data responsibly. "
2019
Fjord trends 2019
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Ahead of the curb
Our cities are changing. Around the globe, lines are blurring between public and private transport, passenger transit and item delivery. The problem is that cities aren’t keeping up, so insufficient regulation and lack of central planning has resulted in a free-for-all that’s leading to urban mobile service clutter and a fragmented user experience. In 2019, organizations must start to consolidate mobility services within a single, coherent ecosystem built on real-time needs.
2019
Fjord trends 2019
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The inclusivity paradox
People expect organizations to see and engage with them as individuals. But there is a risk that by trying to be more inclusive, organizations inadvertently exclude others. And by trying to speak to the individual, organizations risk saying something not quite right. Eventually, artificial intelligence will help overcome this paradox of inclusivity. Until then, organizations must evolve their approach beyond stale segmentation to meaningful mindsets if they’re to meet developing expectations.
2019
Fjord trends 2019
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Space odyssey
First, digital drove us to our screens. Then, physical fought back. Both dramatically changed our expectations of the physical world – first in retail, then in the workplace and soon in public spaces. Now, as digital and physical intertwine, organizations must find ways to seamlessly interconnect digital and physical experiences. This will require a fundamental rethink of the approaches and tools for designing spaces in order to meet users’ expectations of greater flexibility and personalization.
2019
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Synthetic realities
There’s a new kind of reality on the block. Generated and mixed realities are blurring the boundaries of “truth” and challenging how we value it. As synthetic realities become more normalized in 2019, organizations should look past the drama and fear associated with them. Instead, they should hone new strategies to capitalize on their creative potential and manage the risk of unwittingly being featured in a synthetic reality created by someone else.
2019
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Physical fights back
Digital has had the limelight long enough — there are two brand experience headliners now. The time has come to blend the digital with the physical.
2018
Fjord trends 2018
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Computers have eyes
As well as comprehending our words, computers now understand images without any help from us. This brings huge opportunities for next generation digital services.
2018
Fjord trends 2018
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Slaves to the algorithm
How do you design a marketing strategy to win over the algorithms — immune to all conventional branding efforts — that sit between brands and their customers?
2018
Fjord trends 2018
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A machine's search for meaning
AI might change our jobs, but need not eliminate them. We can — and should — design our collaboration with the machines that will help us develop.
2018
Fjord trends 2018
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