Trends Identified
CIOs as Revolutionaries
CIOs shift from stewards of, to catalysts for, business revolution For years, technology advocates have called for CIOs to take a seat at the executive table. But the subtext has typically been as a steward of the business. This played well in the paradigm of IT as a support function and cost center, working downstream from the business strategy. This model also made sense for technology investments focused on automating core business processes. CIOs helped usher in waves of technology advancements, using ERP, client-server and the internet to drive efficiencies. It was about automating what the business needed to do – doing what the business had normally done, but doing it better, faster and cheaper.
2011
Tech Trends 2011 The natural convergence of business and IT
Deloitte
The End of the “Death of ERP”
Rumors of ERP’s death have been greatly exaggerated Every few years we see headlines with proclamations of ERP’s imminent demise. Similar to the long-rumored “death of COBOL,” the noise could continue for decades. Part of the problem starts with the name ERP itself. In the current world, the more proper description is probably Enterprise Applications. Enterprise resource planning harkens to a time when integrated financials and payroll were first being linked to production planning and inventory controls. Over the years, however, the impact of enterprise application players like SAP and Oracle has grown substantially, well beyond automating core back-office processes. This growth was achieved first by tackling the front-office functions like customer service, sales and procurement; then by adding workflow and reporting; and finally by refactoring platforms for better integration. Throughout this evolution, the underlying problem has remained the same: allowing large, complicated organizations to profit from standardized business processes and standardized data.
2011
Tech Trends 2011 The natural convergence of business and IT
Deloitte
Real Analytics
Corporate management.
2011
Tech Trends 2011 The natural convergence of business and IT
Deloitte
Social Computing
Social computing – not just media, collaboration or social networking – it’s a new fundamental for enterprise IT The rise of social computing in the enterprise is in some ways a return to the business landscape of Frank Capra’s and Norman Rockwell’s time – where business was local, corporations lived within a single office, and market value could be pegged by the sentiments on Main Street or at the water cooler. But as global business continues to accelerate, determining “who knows what” is becoming a challenge.
2011
Tech Trends 2011 The natural convergence of business and IT
Deloitte
User Engagement
Empowering business by focusing from the “user down,” not the “system up” Software engineering has typically emphasized technical architectural “-ilities” – reliability, scalability, security, maintainability and flexibility. At the same time, low expectations were set for the other “-ilities” – namely, “usability” or employee interactions with enterprise technologies. While people grumbled about the systems they relied on for daily tasks, there were few examples of any better systems, and little impetus for corporate solution developers to implement change.
2011
Tech Trends 2011 The natural convergence of business and IT
Deloitte
Applied Mobility
“The edge” has become the new battleground for innovation The rise of mobile computing is staggering in sheer scale (5 billion subscribers by December 2010) and in its breadth of adoption – crossing age groups, economic classes and geographies1 . Consumer interest in smartphones, tablets and untraditional connected devices such as set-top boxes, telematics, video games and embedded appliances is growing faster than with any other product segment, with a projected growth of 36% in the coming year2 . Connectivity is nearly ubiquitous with today’s mobile computing infrastructure and will only improve with the widespread roll-out of 4G, LTE and WiMAX in primary markets, and the impending launch of 3G in India in 20113 . As importantly, the mobile application (app) movement is fully underway, as traditional telephone service takes a back seat to messaging, email, media, social sites, games and productivity tools.
2011
Tech Trends 2011 The natural convergence of business and IT
Deloitte
Capability Clouds
The cloud market evolves from capacity to capabilities For the past few years, the IT crowd has been enamored by “as-a-service” concepts and the potential to unleash the power of distributed computing, virtualization and ubiquitous networking. The message being spread is one of capacity and cost – the ability to tap into a nearly unlimited scale of computing power, storage, platforms and software with the hope of lower overall technology spending1 . Cheaper and faster are interesting terms to the bottom line, but better is a term that business can really get excited about
2011
Tech Trends 2011 The natural convergence of business and IT
Deloitte
Information Management Finally Goes Enterprise
Leaders expect confident answers to fundamental business questions. Step one is the right foundation. Information is the heart of the business of IT. It’s right there in the name. But the CIO doesn’t own the information – the business does. IT is the caretaker – responsible for enablement, compliance, governance, protection, and optimization.
2010
Depth perception A dozen technology trends shaping business and IT in 2010
Deloitte
CIO Operational Excellence
Improving the “business of IT” by planning for the end-game from day one The global financial crisis had a direct impact on a number of IT trends in 2009. With most IT budgets either slashed or stagnant, and an increased focus on cost reduction opportunities, IT operational excellence became top of mind for many organizations. Revisiting the basics in terms of process effectiveness and overall efficiency of the “business of IT,” was one approach many organizations used to drive quick hits across the cost-cutting spectrum.
2010
Depth perception A dozen technology trends shaping business and IT in 2010
Deloitte
Cyber-security
Moving from background technology to a priority business discipline With intellectual property now fully convertible to ones and zeros, it was only a matter of time before defending enterprise information assets became a key concern. For too many years, security has been relegated to the technology agenda and accorded only marginal attention and budget by many organizations. Most perceived the threat to be containable, where a protect-the-perimeter approach was deemed sufficient. Responses were reactive, both to incidents and compliance requirements.
2010
Depth perception A dozen technology trends shaping business and IT in 2010
Deloitte