Trends Identified
Cracking the commerce code
In Asia, social commerce adoption has been swift,41 with 70 percent of China’s Gen Zers now opting to buy direct from social.42 In North America, however, social commerce hasn’t kept pace. Despite the longhyped promise of buy buttons, people aren’t yet buying on social in huge numbers.4
2019
Social media trends 2019
Hootsuit
Costs of fundamental digital capabilities are dropping at an exponential rate
As our core computation, digital storage and network technologies become increasingly affordable relative to performance, they support an increasingly innovative and diverse system which has richer digital information and services.
2017
Surfing the digital tsunami
Australia, Commonwealth Scientific and Industrial Research Organisation (CSIRO)
Corporate generosity will grow — and help the bottom line.
Annual corporate giving has reached nearly $21 billion, and companies are investing that money to boost corporate culture as well as charitable causes. “We’re seeing companies being more generous than ever, and I think we’ll see even more of that in 2019,” says Sue Desmond-Hellmann, CEO of the Bill & Melinda Gates Foundation. “A staff that sees leadership live up to the values of that company is much more likely to be engaged and drive a positive business outcome.” Read more about what Desmond-Hellmann is watching in the year ahead.
2018
50 Big Ideas for 2019: What to watch in the year ahead
LinkedIn
Core renaissance - Revitalizing the heart of IT
Organizations have significant investments in their core systems, both built and bought. Beyond running the heart of the business, these assets can form the foundation for growth and new service development—building upon standardized data and automated business processes. To this end, many organizations are modernizing systems to pay down technical debt, replatforming solutions to remove barriers to scale and performance, and extending their legacy infrastructures to fuel innovative new services and offerings.
2015
Tech trends 2015 - The fusion of business and IT
Deloitte
Conversational Systems and User Interfaces –Talking to Machines
Machine Learning has reached a state in which conversational systems can have increasingly engaging and human like conversations. These chatbots or digital assistants use mainly natural language processing (NLP) to interact with humans but will use sight, sound, tactile, etc. in the near future as well. Conversational systems can be viewed as a step towards true personal virtual assistants and will replace most common interfaces, simplifying human-machine interactions and replacing less interactive interfaces. The technology will probably merge in part with Immersive technologies and will also leverage the digital network of sensors, appliances, and IoT systems to interact with humans. The chatbot ecosystem is already robust, with many different third-party chatbots, native bots, distribution channels, and enabling technology companies. Messaging platforms such as Facebook Messenger, WhatsApp, Tencent’s WeChat, Google Allo, Apple iMessage, Slack and Kik all use chatbots as well as voice-controlled consumer devices like Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortana, Google Assistant and SAP Co-Pilot. While the focus is on consumer applications right now, especially based on mobile technologies, chatbots will go business very fast, allowing businesses to leverage the inexpensive and wide-reaching technology to engage with more consumers and to support, simplify and speed-up many business processes. Examples are commerce applications as taxi cab ordering (such as Uber), concierge facilities (such as Sephora), B2B contract workfl ows (such as Apttus), food ordering (such as Domino’s Pizza) and others. Use cases for chatbots are helping humans to use technology without the need to know technology like in navigating and exploring, automated customer services, and supporting functions for hand-busy tasks in fi eld service, logistics, maintenance, medicine and others.
2018
Trend Report 2018 - Emerging Technology Trends
SAP
Conversational Platforms
Conversational platforms will drive the next big paradigm shift in how humans interact with the digital world. They will shift the model from technology-literate people to people-literate technology. The burden of translating intent will move from the user to the computer. The system takes a question or command from the user in natural language. It responds by executing a function, presenting content or asking for additional input.
2017
Top 10 Strategic Technology Trends for 2018
Gartner
Conversational machine interfaces
Example of Organizationsactive in the area: Apple (US), Amazon (US), Alphabet/Google (US), Microsoft (US).
2018
Table of disruptive technologies
Imperial College London
Conversational Interfaces
While technology like AI or robotics has changed how work is done in the office, in the factory, and in the field, it’s not always easy to use. That’s changing with a new generation of interfaces, such as voice and conversational agents that make it seamless for business users to interact with technology systems, from finance bots and AI-based predictive analytics to smart sensors and factory robots. These interfaces are improving the employee and customer experience and enabling companies to get the full return on their tech investments.
2017
The Essential Eight - Your guide to the emerging technologies revolutionizing business now
PWC
Converging data architectures
Old approaches to data survive because structured forms of data make IT leaders feel they’re in control. But new approaches to managing unstructured data provide a whole new notion of control—the ability to turn data into new streams of value. Successfully rebalancing the data architecture portfolio and blending the structured with the unstructured are key to unlocking that value.
2012
Accenture Technology Vision 2012
Accenture