Trends Identified
Chatbots to Play Central Role in Insurance Claims Process
Chatbots aid insurance firms, and the finance industry, to offer personalised answers, give greater automation during claims processing and reduce response times. AI and machine learning enable the insurance industry to deliver high quality levels of customer satisfaction and engagement, as well as sell better tailored products to consumers. The costs saved by chatbots compared to implementing an insurance agent operation is the highest out of all chatbot verticals. However, the overarching issue when trying to implement chatbot technology is the highly stringent regulations of the insurance space. This slows down chatbot implementation, as a case to case regulatory screening on products will need to be carried out before application of any insurance bots. However, Juniper sees 2019 as the year in which chatbots come of age in the insurance sector for the following reasons: · The insurance claims process is particularly vulnerable to disruption, as it is a process that requires significant amounts of time and manual effort to resolve. Chatbot technology allows for a significant reduction in response times to insurance claims. · The insurance industry is very data-centric; it holds large and significant sums of information which presents a strong case for the use of efficiently programmed bots to identify trends and conduct repeated related actions when presented with certain keywords, questions or phrases. · Chatbots deliver personalised responses (to common customer insurance claims made via email and/or telephone) in real-time, based on programmed algorithms; allowing greater automation throughout their processing of claims. · Chatbots have been identified by the insurance industry as useful in helping to deliver high quality levels of customer engagement and satisfaction via real time engagement with customers while processing their insurance claims. Already, leading peer-to-peer Insurtech start-up, Lemonade, has leveraged chatbots for account openings and claims since its launch in 2017, reaching a user base of 70,000 in just one year of launch. Chatbots have helped it cut down lengthy paperwork and great numbers of unhappy customers, who had to wait months before having their insurance claims investigated. Related Research: Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023
2019
Top Tech trends 2019
Juniper Research
Cheap housing for adaptable shelter and energy
2006
Global Technology Revolution 2020
RAND Corporation
Cheaper, more widespread solar power
By 2020, solar technologies could account for a significant portion of global power generation, helping economies and businesses guard against rising energy costs and the impact of climate change. However, finding opportunities to further reduce the cost of solar technologies will be key to unlocking this potential. Because polysilicon, the primary raw material used by solar module manufacturers, is the single largest cost in the solar supply chain, it represents the most significant opportunity for cost reduction. Over the next several years, new lower-cost methods of polysilicon production will commercialize, providing the solar industry with a more affordable source of raw material. In turn, these cost improvements will trickle down throughout the solar supply chain, accelerating the adoption of solar energy around the world and helping the industry realize its global potential.
2014
14 tech predictions for our world in 2020
World Economic Forum (WEF)
Chemical materials with autonomous life-cycle control
(Definition) A technology enabling autonomous life-cycle protection, report, and decomposition control against external environments. (Use) Available to apply to IoT devices that detect and transfer environmental changes in daily life with no power or in a low-power state and contribute to improve the confidence on the safety of structures such as roads, bridges, and buildings by detecting and reporting abnormal symptoms for disaster protection and restoring the given properties to a certain extent autonomously.
2019
KISTEP 10 Emerging Technologies 2019
South Korea, Korea Institute of S&T Evaluation and Planning (KISTEP)
Chief ethics officer will be the hot new C-suite title.
As technology advances ever faster and the law struggles to keep up, how personal data is handled or how AI is built often comes down solely to corporate decisions. How do they make the right ones? Companies are waking up to that responsibility and making ethics a core function, which is growing out of legal like diversity grew out of HR. “What I think we're seeing now is a recognition that it's important to go beyond looking at the rules,” says Katie Lawler, chief ethics officer at U.S. Bank since 2017. “Having a strong set of core values, having a environment in which employees know that their voices will be heard when they have a concern, really goes beyond the ‘Can we?’ of compliance to the ‘Should we?’ of ethics.”
2018
50 Big Ideas for 2019: What to watch in the year ahead
LinkedIn
China and the global shift to the East
The re-election of President Xi Jinping has given China stability in a turbulent world, and has reinforced the state’s mandate to address climate change at a time when other world leaders have faltered over sustainability
2018
8 sustainability trends that will define 2018
Cambridge Institute for Sustainability Leadership
China's rise to as a technological superpower
China’s capacity and ambitions for research and development (R&D) have grown considerably over recent years. China’s assets range from national science programmes and sustained R&D investments, to its large cohorts of scientists and huge domestic market. These have helped China catch up technologically, and even take the lead in some areas. Even though it still lags traditional R&D powerhouses in some areas, the technological centre of gravity could shift east in time, with China becoming more dominant in global R&D.
2017
Foresigth
Singapore, The Centre for Strategic Futures
China’s Swing Role
Whether China gets stuck in the middle-income trap is more than a domestic question. An angry China would be a dangerous regional and global spoiler. Without a growing China, global economic growth would dip.
2016
Global risks 2035- the search for a new normal
Atlantic Council
Chinese Cards and Wallets Achieve Scale in Western Markets
Spend by Chinese tourists is at an all time high. Mobile payments are immensely popular within China. As availability and adoption accelerates amongst tourists, usage is likely to scale up amongst Chinese immigrant communities. This in turn can create a critical mass of resident users in selected markets which could potentially spread to wider demographics.
2018
Top Tech trends 2018
Juniper Research